Question 1

What's the difference between a points program and a stamp card?

Accepted Answer

You choose one model. A points program rewards customers based on how much they spend — earn points per dollar (or with custom spend tiers) and redeem them for discounts and offers. A stamp card (punch card) rewards visits — customers collect a stamp per checkout and earn a reward when the card is full (3 to 10 stamps, with a stamp icon you pick). Both live as a digital card in Apple & Google Wallet.

Question 2

Which model should I choose — points or stamps?

Accepted Answer

During onboarding, a short guided setup asks a few questions about your business and recommends the best fit. In general, spend-based businesses (retail, grocery, restaurants) suit points, while visit-based businesses (cafes, salons, gyms) suit stamp cards. You can decide for yourself — the recommendation is just a helpful starting point.

Question 3

How do my customers get their loyalty cards?

Accepted Answer

Once you set up your loyalty program, you get a shareable link and a QR code. Customers visit the link, verify their phone number with an OTP, and instantly add their digital loyalty card to Apple Wallet or Google Wallet. No app download required for them.

Question 4

Can I customize the loyalty card design?

Accepted Answer

Yes. You can customize the card color and add your business logo to match your brand. The card lives in your customers' Apple or Google Wallet and updates automatically when their points or stamps change.

Question 5

How do I add or redeem points and stamps?

Accepted Answer

Scan your customer's QR code from their wallet pass using the app — or find them by name, email, or phone. Then add or redeem points, or add a stamp and redeem a completed stamp card. No extra hardware or POS integration needed.

Question 6

Do customers need to download an app?

Accepted Answer

No. Customers only need to visit your unique link, verify their phone, and add their loyalty card to their phone's wallet. They don't need to download any additional apps.

Question 7

Is there a free trial?

Accepted Answer

Yes. You can build and preview your entire loyalty program — including a preview wallet pass — with no charge. When you're ready to go live, start your free trial, then continue on a subscription. Cancel anytime.

Question 8

What types of businesses can use Loyal Customer?

Accepted Answer

Loyal Customer works for any small business — salons, bakeries, grocery stores, cafés, restaurants, retail shops, gyms, spas, and online sellers on Instagram and WhatsApp. If you have repeat customers, you can reward them with a points program or a stamp card.

Question 9

How long does it take to set up a loyalty program?

Accepted Answer

You can have your loyalty program up and running in under 5 minutes. Register your business, build your points program or stamp card, design your wallet card, and share your unique link with customers.

Question 10

What does the $12/month plan get me?

Accepted Answer

The $12/month plan includes up to 100 customer slots, a branded digital loyalty card for Apple & Google Wallet, a custom onboarding page, your points or stamp-card program, QR code scanning at checkout, and email support. Yearly billing is $120/year (saves you $24).

Create a Loyalty Program for Your Small Business

Go on, tap the card

Two ways to reward. One wallet.

Stamp Cards

Points

How it works

Register Your Business

Design Your Loyalty Card

Configure Your Loyalty Program

Create Offers & Rewards

Launch 🚀

Share your business page link

Customers verify securely

Download the loyalty card to their wallet

One Plan. One Price.

Loyalty Programs for Every Industry

Frequently Asked Questions

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